Print Quality Promise
Made to order. Made right.
You design it once; it is produced one piece at a time for each buyer. This page is what we commit to on every marketplace order, and what to do in the rare case something is not right.
Made for the person who ordered it
Nothing is produced ahead of time. Each garment is made after the order is accepted, for that buyer, in the size and design they chose. That is why we can offer every design in the catalog without stock or minimums.
Printed through the seams
All-over garments are printed on the fabric panels before they are cut and sewn, so the design runs edge to edge and continues across the seams instead of stopping at a printed patch. You design on the garment's real print area, and the design you place is the design that goes to production.
Made right if something is wrong
If a marketplace order arrives defective, damaged or different from what was ordered, write to support@3dmockups.app with the order number and clear photos, preferably within 30 days of delivery. Do not mail the item back unless we ask. Once we verify the issue we replace, reprint or refund to the original payment method, and we cover reasonable return shipping when a defect is confirmed.
Bought from an independent store?
Some independent stores sell 3DMockups products from their own Shopify shop. If you bought there, your purchase is with that store: it handles cancellations, replacements and refunds under its own policy. Contact the store first.
What counts as normal variation
Made-to-order printing is a physical process. A screen preview is a useful representation, and these differences are expected rather than defects:
- Differences between screen colour and printed colour: screens are backlit, fabric is not.
- Ordinary variation in print placement, scale, fabric, stitching or texture from one piece to the next.
- Fabric texture and seams showing through an all-over design.
- A size that fits differently from what you expected: review the size information before ordering.
Need help with an order?
Write to support@3dmockups.app with your order number and photos. The full rules for cancellations, replacements and refunds are in the refund policy.